FAQs

Payment

We accept Visa, Mastercard, American Express, Discover, and JCB. Note, cards issued by local banks which do not carry one of these logos will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

Use any payment method on the growing list of ways to fund a PayPal account in your country. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.


Maximize your budget with installments

Get the goods without the bad

No hidden fees, no interest, no late fees, and no impact on your credit score.




All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. L I V D is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.


Orders may be subject to payment verification. For the protection of our customers, we want to ensure that every order that we ship out was authorized by the cardholder. If your order is placed on hold, we will reach out to you right away to ensure that the delays are minimal.


When possible, L I V D will try processing your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.

Shipping

Free shipping is provided on US continental orders.

All items are shipped out within one business day. Holidays and weekends are excluded.

Orders placed after noon PST will ship next business day. Orders placed after 12PM PST on Friday will ship out Monday.


We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.



Before confirming your purchase, please make sure the shipping address is correct.

Once your item has shipped, we are unable to retrieve your package.

Returns


If you are not satisfied with your purchase, you may return it within 21 days from your original shipment date.

Please note that the original shipping charges are not refundable.

Should you receive damaged, defective or incorrect items please contact us within 5 days of delivery date, also please return it to us within 21 days from the date your order was shipped. 

Returns are processed within 5- 7 business days after your items are received at our warehouse. Due to the rapid turn over, L I V D does not offer exchanges. Please check our return procedures below.


All return items must be unworn, unwashed, and have original tags attached. We will not accept the return if there is a sign of wear such as stains, make up and deodorant.

ITEMS NOT ELIGIBLE FOR REFUND OR STORE CREDIT:
All accessories including jewelry, bags, scarves, beauty/cosmetics are Final Sale.

Bodysuits, swimwear, lingerie, shapewear, undergarments, and any other intimates are Final Sale.

All markdown items are final Sale.


Final sale items are non-refundable and cannot be returned for exchange or credits.

Please email us at hello@livdapparel.com with your order # and reason for return.

We will reach out to you to confirm return is okay.

If return is approved, please send to address below.

Email approval to send back merchandise to us does not confirm a return will be processed.

If return does not meet Return Conditions mentioned above, goods may be sent back to original purchaser.

You will be responsible for the return postage. Also, keep your proof of postage and ship your return along with a tracking number as we are not responsible for return packages that are stolen or lost in transit.

If you request, we can provide you a return label for you to print. If the return label is used, a flat rate of $11.00 will be debited from your return total credit. International orders cannot use this domestic return label.

Return to:
L I V D Returns720 S Vail AveSuite AMontebello, CA 90640

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