We process and ship out all orders within one business day.

Domestic Shipping

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If you do not want to use the standard shipping method, you may choose from a variety of options from UPS and USPS. The option to choose shipping methods will appear at checkout. offers free standard ground shipping on all orders shipped within the continental U.S. except Alaska, Hawaii and other U.S. Territories. We currently do not ship to APO/FPO.

For orders over $100, package will be sent with Signature Required. If a signature is unobtainable and package is returned to us, shipping charges will be charged to the customers. If we were unable to process your order due to inaccurate, invalid or incomplete information, your order processing maybe delayed for additional days. Our customer service team will contact you via email or phone for updates on any delays.

International Orders

At checkout you may choose your international shipping option. Delivery may be delayed depending on your country's customs. L I V D and the carrier do not have control over how long customs may hold and inspect a package. In addition, certain countries may apply tariffs after the package is accepted at their customs agencies. L I V D does not cover additional customs fees. We advise you after your local post office to see if additional customs may apply to you. L I V D is not responsible for applicable customs fees, import duties, taxes, or any other charges.

If you have ordered and still haven't received your product after 10 business days, please reach out to us at We follow up with all the carriers to ensure you receive your product.

Order Tracking

When your order is placed, you will receive an automatic confirmation email. Once your order is being processed another email will be dispatched to update you on your tracking information. If you cannot find the email, please be sure to check your spam folder. If it still cannot be found, feel free to email us at and include your Order # and Request in the subject line.

Shipping Fees

Shipping fees are non-refundable. 

COVID-19 Update

Due to COVID-19, mail carriers have advised us there may be potential delays with deliveries and returns.

First Class Mail while it states 3-5 days, can actually take from 5-10 business days to 
Sometimes USPS First Class items do not scan at our origin facility and only on the arrival at the destination facility. But rest assured, we ship out all items within one business day.


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