Refund policy

Products are eligible for exchange, store credit, or refund for up to 30 days following the delivery date.

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. 

Please note that this service does not exempt your order from final sale or other store policies. 

Items must be returned unwashed, unworn, undamaged, and with all tags attached. All returned items must be accompanied by the return form and customs documents (if applicable).

SALE MERCHANDISE, COSMETICS, UNDERWEAR, SELECT LINGERIE AND SWIMWEAR, EARRINGS, BODY PIERCINGS, AND GIFT CARDS / E-GIFT CARDS ARE ALL FINAL SALE ITEMS AND CANNOT BE RETURNED OR EXCHANGED, UNLESS REQUIRED BY LAW.

Return Portal can be found on the main page, or click here:
https://livd.loopreturns.com/#/